Handling Complaints and Recalls

Quality issues can arise at any stage of the formulation, testing, manufacturing, or marketing process of health and nutritional products, despite the collective focus on delivering optimal outcomes.

Nonconformities such as mislabeling, improper packaging, color variations, irregular capsule or tablet sizes, the presence of foreign objects, potential contamination, incorrect fill levels, or potency deviations may trigger customer complaints. In more serious cases, these concerns can escalate to product recalls.

To effectively manage such situations, strict procedures must be in place, enabling manufacturers and marketers of Natural Health Products to respond promptly and appropriately.

AlphaGreen Resources Inc. will assist you in establishing:

• Comprehensive traceability throughout all stages of production, from raw materials and processing aids to the finished product and distribution.
• Standard Operating Procedures (SOPs) for receiving, recording, managing, and responding to complaints.
• SOPs for conducting thorough internal investigations of complaints.
• SOPs for executing product recalls in compliance with regulatory requirements.
• Procedures for quarantining raw materials, in-process materials, and finished products.
• Mock recall exercises to ensure preparedness in the event of a real recall scenario.

This proactive approach ensures that you are well-equipped to address any quality issues efficiently, minimizing risk and maintaining product integrity.