Handling Complaints and Recalls

As much as all the parties involved in formulation, testing, manufacturing and marketing a health nutritional product are striving to conclude their efforts with the best possible product, quality related issues might occur. Any type of nonconformity related with improper packaging, mislabeling, color variation, capsule or tablet size, foreign object, potential contaminant presence, over or under filled container, potency, etc, can become subject to a complain. In serious situations these allegations will lead to a product recall.

For this reason, the following are strict requirements that would allow the parties that are behind the manufacturing and marketing of the Natural Health Products be in position to promptly and adequately respond to a situation of this kind.